Here’s a summary of what customers describe about Urban Valet Dry Cleaners:
Pricing:
- Described as “so affordable” by one customer
- No specific price figures mentioned in the reviews
- Coupons and special offers noted (e.g., comforter cleaning special)
Services Offered:
- Dry cleaning
- Shirt laundry
- On-site alterations
- Leather garment cleaning
- Sports equipment cleaning
- Window treatment cleaning
- Wedding dress preservation
- Wash-and-fold
- Garment restoration
- Free pickup and delivery to home or office
Quality of Service:
- Consistently praised for high quality and attention to detail
- Described as “top-notch” and “excellent”
- Reliable service mentioned multiple times
- Careful handling of delicate items and military uniforms noted
Customer Service:
- Staff described as friendly, helpful, and accommodating
- Responsive customer service team
- Honest about their work (e.g., repairing rather than replacing when possible)
Unique Features:
- Free pickup and delivery service highly appreciated
- Online notifications and payment system
- Eco-friendly practices and use of eco-friendly solvents
- Multiple locations in Buffalo, Orchard Park, and Hamburg
Efficiency:
- Quick turnaround times noted
- Often ready earlier than expected
Customer Satisfaction:
- Overwhelmingly positive reviews
- Many long-term customers (some for over 10 years)
- Highly recommended by customers
Additional Notes:
- Strong community ties mentioned
- Commitment to sustainability noted
Overall, Urban Valet Dry Cleaners has the appearance of a very respectable, full-service dry cleaner with an exemplary record regarding quality, reliability, and customer service. Common praises by clients concern the wide array of services, from simple dry cleaning to leather cleaning and sports equipment cleaning. The free pickup and delivery services are added advantages, with online notifications and online payments, for convenience. The business seems to handle everyday items and specialty garments with care. Quality service, convenience, affordability, and eco-friendly practices seem to make Urban Valet the favorite choice for its customers in the Buffalo area. Most clients speak of strong loyalty to the business over many years.
