Here’s a summary of what customers describe about Julian’s Dry Cleaners – East Henrietta:
Services Offered:
- Dry cleaning and laundry
- Wash and fold services
- Tailoring and alterations
- Comforter cleaning
- Wedding gown cleaning
- Leather cleaning
- Clothing repairs
- Garment pressing (sharp creases noted)
Service Quality:
Positives:
- Careful handling of garments
- Proactive notification of needed repairs
- Successful stain removal (cranberry juice mentioned)
- Quality pressing work
- Over 40 years of experience
Areas for Improvement:
- One mention of incomplete cleaning (wedding dress)
- Small tear reported in one case
- Off-site cleaning means longer turnaround
Customer Service:
- Friendly staff
- Text notification system
- Helpful with questions
- Quick and efficient service
- Professional communication
- Shorter turnaround times if dropped off early morning
Location & Convenience:
- Located in Suburban Plaza
- Ample parking
- Multiple locations (Blossom Road location mentioned)
- Convenient local option
Processing Times:
- 1-2 days turnaround for early morning drop-offs
- “Few days” standard turnaround
- Off-site cleaning noted
- Sometimes completed earlier than estimated
Prices:
- Described as “reasonable”
- “Can’t beat the price point”
- Specific prices not mentioned
Customer Base:
- Long-term customers (10+ years mentioned)
- New customers reporting satisfaction
- Family referrals
- Former customers of other cleaners
Overall Impression:
Julian’s Dry Cleaners appears to be a well-established business with strong customer loyalty and satisfaction. The combination of reasonable prices, quality service, and modern conveniences like text notifications makes it popular with both long-term and new customers. While processing times may be longer due to off-site cleaning, the quality and service generally meet or exceed customer expectations.
