Julian’s Dry Cleaners – East Henrietta

Julian’s Dry Cleaners – East Henrietta

has received 306 reviews with an average rating of 4.9 out of 5

Overall
Service
Hospitality
Pricing

Description Julian’s Dry Cleaners – East Henrietta

Here’s a summary of what customers describe about Julian’s Dry Cleaners – East Henrietta:

Services Offered:

  • Dry cleaning and laundry
  • Wash and fold services
  • Tailoring and alterations
  • Comforter cleaning
  • Wedding gown cleaning
  • Leather cleaning
  • Clothing repairs
  • Garment pressing (sharp creases noted)

Service Quality:
Positives:

  • Careful handling of garments
  • Proactive notification of needed repairs
  • Successful stain removal (cranberry juice mentioned)
  • Quality pressing work
  • Over 40 years of experience

Areas for Improvement:

  • One mention of incomplete cleaning (wedding dress)
  • Small tear reported in one case
  • Off-site cleaning means longer turnaround

Customer Service:

  • Friendly staff
  • Text notification system
  • Helpful with questions
  • Quick and efficient service
  • Professional communication
  • Shorter turnaround times if dropped off early morning

Location & Convenience:

  • Located in Suburban Plaza
  • Ample parking
  • Multiple locations (Blossom Road location mentioned)
  • Convenient local option

Processing Times:

  • 1-2 days turnaround for early morning drop-offs
  • “Few days” standard turnaround
  • Off-site cleaning noted
  • Sometimes completed earlier than estimated

Prices:

  • Described as “reasonable”
  • “Can’t beat the price point”
  • Specific prices not mentioned

Customer Base:

  • Long-term customers (10+ years mentioned)
  • New customers reporting satisfaction
  • Family referrals
  • Former customers of other cleaners

Overall Impression:
Julian’s Dry Cleaners appears to be a well-established business with strong customer loyalty and satisfaction. The combination of reasonable prices, quality service, and modern conveniences like text notifications makes it popular with both long-term and new customers. While processing times may be longer due to off-site cleaning, the quality and service generally meet or exceed customer expectations.

  • Monday 9:AM - 6:PM
  • Tuesday 9:AM - 6:PM
  • Wednesday 9:AM - 6:PM
  • Thursday 9:AM - 6:PM
  • Friday 9:AM - 6:PM
  • Saturday 9:AM - 3:PM
  • Sunday Closed

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