Here’s a summary of what customers describe about Dorrens Dry Cleaners & Tailors:
Prices:
- Mixed feedback on pricing
- Alteration costs noted: $55 for top and pants (March 2021)
- Some customers find prices reasonable
- One customer found alteration prices too high and discontinued service
- Others describe prices as “reasonable”
Services:
- Dry Cleaning:
- General clothing
- Specialty items (NASCAR jacket mentioned)
- Suits
- Next-day service available
- Alterations:
- Wedding dress alterations
- Basic clothing alterations
- Two-week turnaround noted for wedding dress
- Pressing:
- 24-hour turnaround for pressing services
Service Quality:
- Successfully removes odors
- Consistent quality
- Quick turnaround times
- Professional results
- Reliable service
Staff & Customer Service:
- Friendly front desk staff
- Customer service oriented
- Professional workers
- “Super funny and friendly” ladies
- Goes “above and beyond”
- Long-term staff relationships noted
Turnaround Times:
- Next-day service for suits
- 24-hour pressing
- Two weeks for wedding dress alterations
- Quick service noted by multiple customers
Customer Loyalty:
- Some long-term customers
- Some customers travel from other areas
- Mixed feedback on retention
- Gained new customers during COVID when other cleaners closed
Location:
- West side location mentioned
- Some customers travel significant distance for service
Overall Impression:
Dorrens Dry Cleaners & Tailors appears to be a well-established business with strong customer service and reliable quality. While most customers praise their service and professionalism, there is some disagreement about pricing, particularly for alterations. The business seems to have maintained quality service through ownership/management changes (“Not the same, but not bad”) and gained new customers during the COVID period.
