From the customer reviews of S & S Friendly Laundry:
Prices:
- Described as “cheapest in town”
- “Fair price”
- “Affordable prices”
- “Better prices” compared to larger businesses
- Charges by weight for wash and fold
- “Very fair price” for dry cleaning
- Offers single scoop detergent purchase option
Services:
- Wash & Fold:
- Same-day service available (even on Sundays)
- Quick turnaround (2 hours mentioned in one case)
- Overnight service available (Saturday to Sunday)
- Handles large volumes (10 bags processed overnight)
- Self-Service:
- Limited machines (only a few washers)
- Large capacity machines
- Dryers with adjustable temperatures
- Quick cycle times
- Additional Services:
- Dry cleaning
- Alterations
Turnaround Times:
- Same-day service available
- 2-hour service mentioned
- Significantly faster than competitors (who take 5-7 days)
- Sunday service available
Facility:
- Small space but clean
- Limited self-service capacity
- “At home” atmosphere
- Has resident bird and elderly dog
- Compact store
Customer Service:
- Friendly staff
- Accommodating (opened when closed for urgent needs)
- Helpful with machine guidance
- Personalized service
- 30+ years in business
- Willing to use customer’s preferred detergent
- Special accommodations (like separating clothes for bike transport)
Location:
- Located in Saratoga area
- Neighborhood establishment
- Convenient for tourists/visitors
Overall Impression:
S & S Friendly Laundry appears to be a well-established, customer-oriented business that prioritizes quick service and competitive pricing. While the physical space is small, they make up for it with efficiency and personalized service. The business seems particularly strong in wash and fold services, with turnaround times significantly faster than competitors.
