Here’s a summary of what customers describe about Cudney’s Launderers & Dry Cleaners:
Prices Mentioned:
- $10 for a cashmere scarf
- Described as “very pricey”
- Noted as more expensive than Boca Raton, Florida
- Alteration prices described as “excellent”
Services:
- Dry Cleaning:
- Regular garments
- Specialty items (cashmere, Aran sweaters)
- Comforters
- Knit blankets
- Dresses
- Additional Services:
- Alterations/tailoring
- Wash and fold service
- Laundromat facilities
- Wedding/formal dress care
Technology & System:
- Self-service kiosk system
- Text update notifications
- Automated pickup
- Account setup required
- Digital payment system
Turnaround Time:
- Next-day service available
- Sometimes ready earlier than promised
- Consistently prompt service
Quality:
- Excellent cleaning results
- Special attention to detail
- Extra care (dress preservation, protective bags)
- Occasional minor issues (small wrinkles mentioned)
- Successful with old/difficult items
Customer Service:
- Helpful staff
- Eco-friendly practices
- Operating since 1952
- Experienced seamstress (Susan mentioned)
- Limited face-to-face interaction due to kiosk system
Limitations/Concerns:
- No visible price list on kiosk
- Cannot add specific instructions through kiosk
- Some customers adjusting to automated system
- Higher pricing compared to competitors
Location:
- Based in Saratoga Springs, NY
- West Ave location mentioned
Overall Impression:
Cudney’s appears to be a well-established, high-quality cleaner with modern technology integration. While prices are on the higher end, customers generally feel the quality justifies the cost. The business successfully balances traditional service quality with modern convenience, though some customers miss more personal interaction.
