Here’s a summary of what customers describe about Cudney’s Launderers & Dry Cleaners:
Prices:
- Described as “reasonable” despite some saying they are higher than other area cleaners
- Specific amounts not mentioned
Services Offered:
- Dry cleaning
- Laundry services
- Custom alterations
- Heirloom/antique garment cleaning
- Military uniform cleaning
- Comforter cleaning
- Zipper replacement
- 24/7 kiosk service
Technology & Convenience:
- 24/7 automated kiosk for dropoff/pickup
- Multiple locations
- Gift card system
- Text message communications
- Preloaded card payment options
- Self-service stations
Notable Staff Members:
- Josh (praised for handling military uniform)
- Gloria (zipper replacement)
- Gatha (store manager, noted for customer service)
Quality Highlights:
- Special Care Services:
- Antique/heirloom item handling
- Military uniform restoration
- Careful handling of delicate items
- No reported shrinkage issues
- Customer Service:
- Proactive communication
- Special accommodation for urgent needs
- Item security (found items in pockets)
- Clean store environment
- Early completion of orders when possible
- Special Features:
- Eco-friendly cleaning
- Professional packaging (zippered bags for storage)
- Multiple location access
- In business since 1952
- Community involvement
Notable Customer Experiences:
- 80-year-old Irish linen tablecloth preservation
- Military uniform restoration
- Emergency zipper replacement during cold weather
- Severe stain removal (suit jacket with dried detergent)
Overall Impression:
Cudney’s combines traditional quality service with modern convenience features. They’re particularly noted for handling special care items and maintaining consistent quality across multiple locations. The business stands out for its blend of technological convenience and personal service, with strong emphasis on careful handling of sentimental or valuable items.
