From the customer reviews of Colonial Laundromats:
Prices:
- Specific prices not mentioned
- Marketed as “best value for their dollar”
Payment Methods:
- New card readers (Spyderwash) at select locations:
- Can swipe/insert/tap cards for washers
- Dryers still require quarters
- ATMs available at most locations
- Credit/debit cards accepted at specific locations (Weedsport, Geneva, Nedrow, etc.)
Hours:
- Most locations open 24/7
- Exceptions:
- 489 James St: 7AM – 11PM
- 100 Grand Ave: 7AM – 11PM
- 1805 South Ave: Hours not specified
Facility Features:
- Staffed with attendants
- ATMs available
- Detergent available for purchase
- Large capacity washers and dryers
- Clean facilities
- Quick-drying machines noted
Issues Mentioned:
- Some musty-smelling washers
- Occasional machine breakdowns
- Some customer complaints about machine leaks
- Problems with customers leaving laundry unattended for hours
Staff:
- Generally attentive
- Quick with refunds for malfunctioning machines
- Mixed reviews on customer service
- Regular cleaning observed
Company Information:
- Largest self-service laundry chain in Central New York
- Family-owned since 1983
- Multiple locations throughout Central NY
Notable Points:
- Regular maintenance and cleaning observed
- Quick response to machine issues
- Customer behavior (abandoned laundry) noted as biggest issue
- Recent washer upgrades with card readers
Overall Impression:
Colonial Laundromats appears to be a well-established chain with modern amenities and generally good maintenance, though experiences can vary by location. The modernization of payment systems and 24/7 availability at most locations are highlighted as positives, while customer behavior and occasional staff interactions are noted as potential issues.
