Here’s a summary of Julian’s Dry Cleaners & Laundromat:
Services Offered:
- Dry cleaning
- Wash and fold
- Tailoring and alterations
- Specialty cleaning (comforters, wedding gowns, leather)
- Same-day service available
- 24-hour turnaround for some services
Experience:
- Over 40 years in business
- Located in Rochester
- Uses eco-conscious cleaning techniques
- Modern equipment
- Features app and website for convenience
- Text notification system
Quality of Service:
- Consistently high-quality cleaning
- Handles delicate items (Irish wool, heirlooms)
- Effective stain removal
- Professional packaging
- Early completion of orders common
- Open on Sundays
Customer Service:
- Mixed reviews on staff interaction
- Some staff know regular customers by name
- Convenient lookup system using phone numbers
- Quick drop-off and pickup process
- Text notifications when orders are ready
Turnaround Times:
- Same-day service available for urgent needs
- Comforters: 2-3 days (quoted up to a week)
- Standard dry cleaning: 2-3 days (Monday to Wednesday)
- Wash and fold: 24-hour turnaround
Prices:
- Described as “very reasonable”
- Specific prices not mentioned in reviews
Notable Strengths:
- Reliability
- Quality of work
- Modern technology integration
- Convenience
- Quick turnaround times
- Handling of specialty items
Areas for Improvement:
- Inconsistent customer service experience
- Some staff reported as less pleasant
Overall Impression:
Julian’s Dry Cleaners appears to be a well-established, professional operation with modern conveniences and consistently high-quality work. While most customers praise their service, prices, and turnaround times, there are some mixed reviews regarding staff interactions. The business stands out for its technological integration and ability to handle specialty items effectively.