Here’s a summary of what customers describe about Bryn Mawr Dry Cleaners:
Services:
- Full-service dry cleaning
- Expert tailoring and alterations
- Seamstress services
- Repairs
- Leather cleaning and care
- Household item cleaning
- Wedding gown alterations and preservation
- Zipper repairs
- Purse repairs
Staff and Management:
- Owned and operated by John and Lucy Tiratsuyan
- Lucy is frequently mentioned and highly praised for her tailoring skills
- John is described as personable, honest, and diligent
- Staff is noted for being kind and attentive
Quality of Work:
- Consistently described as excellent, especially for tailoring
- Praised for handling difficult alterations successfully
- Clothing often described as looking “brand new” after cleaning
- Attention to detail and willingness to go above and beyond (e.g., cleaning a coat twice at no extra charge)
Customer Experience:
- Generally very positive experiences reported
- Staff described as having wonderful personalities
- Personalized service and attention to customer needs
Pricing:
- Initially perceived as expensive by some, but later found to be reasonable
- Described as “great” prices for the quality of work
- Good value for tailoring services, especially for complex jobs
Specialties:
- Wedding dress alterations and cleaning
- Suit alterations
- Handling difficult stains
- Leather care
Notable Points:
- Family-owned business with over 35 years of history
- John and Lucy changed careers to save and improve the family business
- Respected and popular in the area for the past 20 years
Customer Loyalty:
- Many reviewers mention being long-time customers
- New customers often state they plan to return
As one can identify from the reviews, the summary of Bryn Mawr Dry Cleaners includes words like high-quality, full-service dry cleaning, and tailoring. The owners are very often mentioned by their names: John and Lucy, who are quoted for their exceptional skills in services offered and also for good customer service and pleasant personality. This business seems particularly to excel in its tailoring and alterations, as many customers emphasize complex jobs done well, especially on wedding dresses and suits. While highly priced at first, long-time customers believe the price is about right considering the results of the work. Indeed, this business appears to have built up a regular loyal group of customers based on ongoing good results and personalized service. How well they handle challenging cleaning and alteration jobs seems to be what sets them apart from competitors.
