Here’s a summary of what customers describe about Columbus Express Laundry and Wash and Fold:
Services:
- Full-service laundromat
- Pickup and delivery laundry services
- Wash and fold laundry services
- Self-serve laundry services
Pricing:
- Pickup & Delivery: $2.05/lb (20 lb minimum)
- Wash & Fold (Next-Day): $1.60/lb (15 lb minimum)
- Wash & Fold (Same-Day): $2.50/lb (15 lb minimum)
- Self-Service:
- Top Loaders: $3.50
- Smaller Front Loaders: $3.75
- White Front Loaders: $3.75
- Stainless Front Loaders: $3.75
- 40 lb Washer: $5.50
- 60 lb Washer: $7.50
- 80 lb Washer: $9.50
- 30 lb Dryer: $0.75 (18 Minutes)
- 50 lb Dryer: $1.25 (25 Minutes)
Facility:
- Clean and pleasant-smelling
- New and updated washers and dryers
Staff:
- Described as fantastic, professional, helpful, and pleasant
- Specifically, an employee named April is praised for her warmth and customer service
Customer Experience:
- Convenient and fairly priced
- Seamless and no-contact pickup and drop-off
- Willing to accommodate specific customer needs (e.g., not drying certain items)
- Quick turnaround time
- Thoughtful touches like purchasing heavy-duty hangers for a customer’s needs
Notable Points:
- One customer mentions a $9 pickup, launder, and delivery service
- A customer suggests using reusable bags instead of plastic for environmental reasons
- Some customers drive from other areas specifically to use this laundromat
- First-time users of laundry services express high satisfaction
Overall, customers describe Columbus Express Laundry and Wash and Fold very positively. They appreciate the range of services, the cleanliness of the facility, the quality of the equipment, and especially the excellent customer service. The pricing is considered fair, and the convenience of pickup and delivery services is highly valued. The laundromat seems to have earned loyal customers who appreciate both its self-service options and full-service capabilities.
