Here’s a summary of what customers describe about Mom’s Cleaners:
Pricing:
- Consistently described as “reasonably priced” or having “great prices”
- Noted as less expensive than other options, especially for military uniforms
- No specific prices mentioned, but generally perceived as good value
Services:
- Dry cleaning
- Alterations and repairs
- Commercial laundry services
- Cleaning of specialized items (kilts, silk items, rugs, down comforters)
Quality of Service:
- Highly praised for attention to detail
- Excellent work on both dry cleaning and alterations
- Able to handle complex alterations that other places couldn’t
- Timely service with quick turnaround
Staff:
- Owner (possibly named Monica) described as professional, friendly, and easy to talk to
- Staff makes customers feel welcome
Customer Service:
- Excellent customer service consistently mentioned
- Staff pays close attention to customer preferences (e.g., starch level for shirts)
Convenience:
- Drive-through pick-up and drop-off option available
- Convenient for running errands with children or in bad weather
Specialties:
- Experienced with military uniforms
- Skilled at handling delicate or intricate items
- Capable of preserving detailed work during alterations
Overall Customer Satisfaction:
- Extremely positive reviews
- Many customers express loyalty and unwillingness to go elsewhere
- Highly recommended by multiple reviewers
- Described as a “hidden gem” in Anchorage
Additional Notes:
- Located just off Huffman (in Anchorage, Alaska)
- Some customers regret not finding the business sooner
The reviews indicate that Mom’s Cleaners is a high-quality dry cleaning and alterations business with very customer-centric values. Consumers boast time and again about the great quality, reasonable pricing, and excellent customer service the business provides. Apparently, the business is very good at dealing with everything from ordinary garments to even specialized clothes, such as military uniforms or heavily detailed dresses. The personal touch and attention to detail from the owner himself seem to be the important factors in the satisfaction of his customers. This convenience of the drive-through option is an added bonus that customers appreciate. Overall, Mom’s Cleaners seems to have built a loyal customer base in Anchorage on the strengths of quality work, reasonable prices, and excellent service.
