Here’s a summary of what customers describe about Downtown Cleaners:
Pricing:
- Described as “very fair and reasonable”
- Noted as “one of the best prices in town”
- Some customers mentioned it was less expensive than they expected
- Specific prices are not mentioned in the reviews
Services:
- Dry cleaning for various garments
- Cleaning of large items like comforters
- Pressing and ironing services
Quality of Service:
- Generally described as high-quality and “first class”
- Garments are treated with care
- Some mention of aggressive pressing/ironing that may flatten folded areas
Turnaround Time:
- Often described as quick and prompt
- Same-day service available for some items (like comforters)
- One reviewer suggested adding a day to the promised completion time
Staff and Customer Service:
- Consistently described as friendly, professional, and helpful
- Knowledgeable and informative employees
- Willing to accommodate last-minute requests
- Staff takes time to discuss items with customers
Facility:
- Family-owned business
- Limited parking, but available nearby
Additional Notes:
- Flexible with last-minute cleaning requests
- Can handle large items that don’t fit in home washers/dryers
- Convenient business hours
Overall Satisfaction:
- Generally very high
- Multiple customers expressed intention to return
- Highly recommended by reviewers
Downtown Cleaners appears to be a well-regarded, family-run dry cleaning business that has won the hearts of many customers with its quality service at reasonable prices and great customer interactions. The courteous and profession staff of the firm make it stand apart because of their respectful approach toward the needy. They also appreciate the quick times of turnaround and how they can take in both regular dry cleaning and larger comforters. Specific pricing information is not provided, but overall, it would seem that the customers feel they get good value from the services provided. In general, quality cleaning seems high, though one customer did mention aggressive pressing that may affect folded areas. The business does well in regard to customer service, as employees take the time to talk with customers about items and honor special requests. The only real complaint to be found is a lack of parking, which does not appear to greatly affect customers overall. Downtown Cleaners can be described as a dependable, customer-oriented dry cleaner that does not disappoint customers but often exceeds their expectations, even in regard to friendliness of service, quality of work, and price competitiveness.
