Here’s a summary of what customers describe about Crystal Lake Laundry:
Management:
- Owners: Deepak and Kishore
- Manager mentioned (unnamed)
- Planning renovations and rebranding
Facility Features:
- 24-hour operation
- Multiple entrances/exits
- Soda machine
- Soap dispensary
- Parking available
- Multiple washer/dryer sizes
- Laundry carts available
Payment Options:
- Debit cards accepted for washers
- Dryers don’t accept cards (noted as an inconvenience)
Pricing:
- Described as “reasonable”
(No specific prices mentioned)
Issues Noted:
- Bathroom accessibility problems
- Cart hoarding by some customers
- Lack of hand washing facilities
- Some doors closed/inaccessible
- Cart sharing problems
Positives:
- Clean facility
- No wait times
- Good machine functionality
- No odor issues
- Plenty of machines
Convenience Factors:
- 24/7 operation
- Multiple machine sizes
- Adequate parking
- Multiple entry points
- Card payment option
Areas for Improvement:
- Bathroom availability
- Cart management
- Payment options for dryers
- Facility signage
- Customer etiquette
The business stands out for its 24-hour operation and clean facility, though has some operational issues particularly regarding bathroom access and cart management. Currently undergoing improvements under new management.