Here’s a summary of what customers describe about Touch of Class Dry Cleaners:
Business History:
- Established in Lakeland for over 30 years
- Multiple long-term customers (7-10+ years)
Services:
- Dry cleaning
- Wash and fold service
- Stain removal
- Garment care
- Professional pressing
Pricing:
- Described as “expensive” for wash and fold (noted as 3x higher than competitors)
- Some customers find it good value (“best bang for buck”)
- Higher than other Lakeland services
(No specific prices mentioned)
Quality Features:
- High-quality cleaning
- Quick turnaround
- Consistent service
- Reliable results
- Professional pressing
Staff Characteristics:
- Knowledgeable
- Professional
- Friendly
- Welcoming
- Accommodating
Service Strengths:
- Satisfaction guarantee
- Quick turnaround
- Consistent quality
- Stain removal expertise
- Reliable service
Customer Experience:
- Welcoming atmosphere
- Professional handling
- No missing items
- Next-day pickup available
- Regular customer recognition
The business distinguishes itself through consistent quality and professional service, though noted as expensive compared to local competitors. Strong emphasis on customer service and reliable results, with particularly positive feedback about staff interaction and cleaning quality.
